Refund & cancellation policy

This policy explains how Dip N Drool handles changes, cancellations and refund requests for website pickup orders and reservation requests. Because food preparation may begin soon after a paid order is received, contact the restaurant as quickly as possible when something needs to change.

Online pickup orders

Call the restaurant immediately at 604-566-2221 if you need to change or cancel an order. We will try to help, but cancellation is not guaranteed once preparation has begun.

Refunds

Approved refunds are returned to the original payment method. Processing time is controlled by the payment provider and your financial institution. Delivery fees do not apply because website orders are pickup only.

Incorrect or missing items

Contact us as soon as possible and provide the order number. We may offer a replacement, store resolution or refund after reviewing the issue.

Food quality and allergies

Please report quality concerns promptly. Allergy notes are requests, not guarantees of an allergen-free meal or kitchen. For severe allergies, call before ordering.

Reservations

A reservation request is not confirmed until the restaurant confirms it. Please call to cancel or change a confirmed reservation, especially for large groups.

How to request help

Call 604-566-2221 and provide the name used for the order or reservation plus the order number when applicable. The restaurant may need to verify the order status before deciding what resolution is available.

Payment processing time

When a refund is approved, the restaurant can initiate the refund but cannot control how quickly a bank or card issuer posts the funds back to the account. Keep your original payment receipt until the matter is resolved.